BPCA Connect Terms and Conditions

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Terms and Conditions

BPCA Privacy policy

—Our privacy policy for your data protection

This privacy policy explains how we use any information collected from you as you use this website, including our use of cookies. BPCA is committed to protecting and preserving the privacy of our visitors when visiting our website or communicating with us.

We may change this policy from time to time so please check this page occasionally to ensure you’re happy with any changes. Continued use of the website implies acceptance of the policy.

How do we collect information?

BPCA collects and processes data about you when:

information is collected from member firm representatives to ensure individuals receive relevant information
you provide information by filling in an application form downloaded from our website bpca.org.uk
you register for access to the BPCA website through the Affiliate Scheme or register for any of our events
you sign up to receive email newsletters
you complete surveys that we use for research purposes
you make purchases from the BPCA website
you visit our website, leaving information about your computer and visits
you contact us via phone, email or in person, when we may keep your contact details
you are the primary contact of a BPCA member company

The information is used to manage member access and offer you the option to subscribe to various BPCA interest groups and distribution lists. You may choose to opt-out of these at any time.

If you make a purchase from us, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of debit/credit card transactions. If you have any questions regarding secure transactions, please contact us.

How is your information used?

We may use your information:

to provide you with information relating to membership of BPCA, information related to our website, services which you request from us or for the registration of events;
to provide you with information on other services that we feel may be of interest to you in line with those you have previously expressed an interest in via our website, interest groups or events;
to seek your views or comments on the services we provide;
for our internal purposes including statistical or survey purposes, site performance and evaluation to improve our website;
to administer this website;

As a member organisation we have obligations to ensure all our members receive certain information, including on governance matters.

We will hold your personal information on our systems for as long as it is necessary for the relevant activity, or as long as it is set out in our contract with the Member company.

BPCA members

As a member of BPCA you’ll continue to receive emails from us, including our monthly Bulletin and the occasional Newsflash.

You can click unsubscribe at the bottom of these emails to stop receiving them, however, opting out of promotional emails will not stop all communication from us. By becoming a member of the BPCA, your firm is signing you up to receive certain information related to the organisation.

It is a constitutional requirement for us to send this information to you.

In certain cases, we are also required to collect information about your employees to satisfy membership criteria.

These details will be held in accordance to our privacy policy and you may opt to have your employees added to or removed from the BPCA Affiliate Scheme at any time. We will always try and add technical employees to the Affiliate Scheme so they have access to CPD materials, the Affiliate Area of the website, and PPC magazine.

BPCA non-members

If you are a non-member of BPCA, such as a commercial partner or someone who once attended an event, or on our Affiliate Scheme, you can choose to opt in or out of further contact with us.

We also receive non-member data through networking and events (eg business cards) and add these details, if relevant, onto our database.

Affiliate Scheme

The Affiliate Scheme is a free service where you get BPCA email communications, such as our Bulletin, as well as a copy of PPC magazine in print, and access to the BPCA website (log in details provided. You will be added to the Affiliate Scheme if:

you fill in our online Affiliate Scheme form here
if you do any online learning or a CPD quiz with us
if you've asked any of the BPCA staff to add you to the scheme over the phone or at an event
if your employer has asked us to add you to the Affiliate Scheme
if you work for a BPCA member company and your employer has provided us with your details

You can leave the scheme at any time. Please just contact membership@bpca.org.uk

Who has access to your information?

BPCA will not sell, share or lease the personal information we collect about you with any third parties unless we have your permission or are required by law to do so.

We are required to share some of your personal details with partners who act on our behalf to provide you with Member benefits. They will not use your details for marketing purposes.

We may use your personal information to send you promotional information about third parties which we think you may find interesting.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely on all our systems. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the BPCA website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

You have a right to complain to the ICO if they think there is a problem with the way BPCA are handling your data.

Use of cookies on the BPCA website

Like many other websites, the BPCA website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise when you visit. Cookies are sometimes used to improve the website experience of a visitor to a website and help deliver a better and more personalised service.

There are different types of cookies based on their use:

Some cookies we use to remember your preferences for tools found on our website, so you don’t have to re-enter them each time you switch a page or each time you visit. They will remember your user login, the language you prefer and help speed up your searches.
Some are created and used by web analytics software (such as Google Analytics) to track how many individual unique users we have and how often they visit the website. Unless you are signed into the site, these cookies cannot be used to identify you personally. If you are logged in, the login process links you to your stored membership record that includes your username and email address.
When you register with us, we generate cookies which signal whether you are signed in or not. We use these cookies to determine which account you are signed in with, and if you should get access to a service.

We work in conjunction with a marketing partner Force24 to sometimes email promotional information and/or contractual information. Accessing promotional information and contractual information is often done via the Force24 Platform. Cookies are used on this Platform to monitor visitors and the type of material accessed, for more details please see our Cookie Policy.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log into our website.

Cookies policy

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How do I opt out?

You have the choice about whether or not you wish to receive information from us. If you no longer want to receive direct marketing communications from us then you can change your preferences or completely unsubscribe in one of three ways:

Click here to manage your preferences
Click the ‘unsubscribe’ or ‘change preferences’ link at the bottom of newsletters and emails sent to you
Email or telephone 01332 225 112 and we will process your request within 7 days

Website terms and conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the British Pest Control Association's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term the British Pest Control Association or ‘us' or ‘we' refers to the owner of the website whose registered office is 4A Mallard Way, Pride Park, Derby DE24 8GX . Our company is registered in England and Wales, company number 01641661. The term ‘you' refers to the user or viewer of our website.

You can view our Cookies Policy here.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us for use.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by the British Pest Control Association and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of the British Pest Control Association. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, the British Pest Control Association takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Complaints procedure

Our complaints procedure for complaining about a member or BPCA itself is available here.

Please not we cannot accept complaints about non-BPCA member pest management companies.

Complaints

Copyright notice

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you may print or download to a local hard disk extracts for your personal and non-commercial use only
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Purchases and refunds

Digital products and online courses

Online course cancellations will only be accepted on receipt of written instruction and are effective from the date received by the BPCA. Cancellations will not be given if online learning has been accessed.

Less than 7 working days after purchase: No charge
7 working days or more after purchase: 100% of fee.

Course and exam cancellations

Course cancellations will only be accepted on receipt of written instruction and are effective from the date received by the BPCA.

More than 15 working days prior to course: No charge
15 working days or less: 100% of fee.

Refund refests to training@bpca.org.uk

BPCA Connect - Terms and Conditions

Introduction

Welcome to BPCA Connect – our member network. If you continue to browse or use our community platform, you are agreeing to comply with and be bound by the following terms and conditions of use (“Terms”) which govern our relationship with you in relation to your use of our community platform. If you disagree with any part of these Terms, please do not use our community platform. The term ‘we’ means the British Pest Control Association (BPCA) (“we”, “us” and “our” will be construed accordingly). We are the operator of BPCA Connect, which is licensed by us from Ugenie Ltd, the owner and operator of the Ugenie Website at ugenie.io and its associated applications. Users of our community platform also agree to comply with all relevant user terms which are set out on the Ugenie Website. The term “you” refers to the user or viewer of our community platform (and “your” will be construed accordingly). Our community platform uses cookies. By using our community platform and agreeing to these Terms, you consent to our use of cookies in accordance with the terms of our Cookies Policy and to the use of your information in accordance with our Privacy Policy, which you can find here: bpca.org.uk/terms-and-conditions#bpca-connect

Using or contributing to BPCA Connect

As employee an employee of a BPCA member company, you are bound by our Code of Conduct. You must act in accordance with the BPCA Code of Conduct whilst using this app. You can read it in full here bpca.org.uk/codes In order to use our community platform, you must be over 18 years of age. By registering, you are confirming that you are over 18 years of age. As a condition of your use of our community platform, you agree that you will not:

breach any laws or regulations
violate the posting rules (which may be given on the website)
post any material which is deemed threatening, abusive, defamatory, obscene or indecent or includes any imagery showing harm to animals
post any false or misleading material or message of any kind
distribute viruses or any other technologies that may harm our community platform or the interests of its users
impose an unreasonable load on our community platform technology or infrastructure
distribute spam, chain letters, or promote pyramid schemes
use any robot, spider, scraper or other automated means to access our community platform without our express written permission
interfere with the proper working of our community platform
collect information about other users of our community platform, including email addresses, without their consent
use any of our community platform's copyrights and trademarks without permission
bypass measures designed to prevent or restrict access to certain parts of our community platform
sell any unlawful or counterfeit goods or otherwise infringe the copyright, trademark or other rights of third parties
attempt to sell, trade or buy air weapons or firearms on this app

We reserve the right at our discretion to refuse content that we may believe is inappropriate or is in breach of the above terms. If we believe that you are breaching these Terms in any way and/or behaving suspiciously on our community platform we may, at our discretion, inform other our community platform users that have been in contact with you and recommend that they exercise caution. Unless otherwise stated, we or Ugenie (as applicable) own the intellectual property rights in our community platform. Subject to the license below, all these intellectual property rights are reserved. You may view, download and print our BPCA Connect pages for your own personal use, subject to the restrictions set out below and elsewhere in these Terms. Documents, resources and videos from the BPCA Connect app may be shared with your fellow employees or companies also in BPCA membership. You must not share these resources with anyone who is not a BPCA member. Access to certain areas of our platform is restricted. We reserve the right to restrict access to areas of our platform, or indeed all of our community platform, at our sole discretion. Your BPCA username and password enable you to access restricted areas of our platform and other content and services. You must ensure that the user ID and password are kept confidential. We may disable your user ID and password at our sole discretion without prior notice, if we believe you are making improper use of our platform. You are responsible for all information that you submit to our community platform and any consequences that may result from your posts, comments, messages and content.

Misuse of BPCA Connect

We aim to work together with our community to keep our platform working properly and the community safe. Please report problems, offensive content and policy breaches to us using the reporting system. We may at our discretion issue warnings, limit or terminate our service, or remove User Content and take technical and legal steps to keep users off our platform if we think that they are misusing the platform (including harassing other our community members) or breaching any of our user terms. However, whether or not we decide to take any of these steps, we do not have any obligation to monitor the information transmitted or stored on our platform and we do not accept any liability for unauthorised or unlawful content on our platform.

Postings and User Content

Our community platform permits the submission of user posts and comments including the submission of images, videos or other content by you and other users (all of which is defined as "User Content") and the hosting and publishing of such User Content. You agree to comply with all posting rules which we may provide on our community platform and which will be deemed to be expressly incorporated into these Terms. You shall be solely responsible for your own User Content and the consequences of posting or publishing it. You represent an warrant that:

you own or have the necessary rights and permissions to use and authorize us to use all copyright, trademark or other proprietary rights in and to any User Content to enable inclusion and use on our community platform and in accordance with these Terms; and
whilst, you retain all of your ownership rights in your User Content, by submitting the User Content to us, you hereby grant us (and Ugenie), in addition to any other rights which we may have, a worldwide, royalty-free, non-exclusive and transferable license (which is sublicensable) to use, copy, prepare derivative works of (including without limitation, to rename, edit, shorten, split videos into different segments, and use an entire image or video or segments as part of compilations), display and broadcast the User Content in connection with our community platform and our business, including without limitation to grant access to our community platform to third parties who are members of our community to view the User Content (and derivative works thereof) and to distribute the User Content through the platform through any and all media or distribution methods now available or later developed.
you will not: (i) submit material that is false or misleading copyrighted, protected by trade secret or otherwise subject to third-party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from their rightful owner to post the User Content and to grant us all of the license rights granted herein; (ii) publish falsehoods or misrepresentations that could damage us, our business or any third party; (iii) submit material that is unlawful, obscene, libellous, threatening, pornographic, or encourages conduct that would or may lead to the mistreatment of animals, or would be considered a criminal offense, or contains any images showing harm to or mistreatment of animals, or gives rise to civil liability or violates any law, or (iv) misidentify yourself in submitting the User Content or misstate your true identity.

Any breach of the above warranties may result in your account being immediately terminated and may result in you becoming liable to legal action. We do not endorse any User Content or any opinion, recommendation, or advice which it may express, and we expressly disclaim any and all liability in connection with User Content. You understand that when using our community platform, you will be exposed to User Content from a variety of sources, and that we are not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such User Content. You may be exposed to User Content that is inaccurate, offensive, indecent, or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you may have against us with respect thereto, and agree to indemnify and hold us, our owners, affiliates, employees, agents and/or licensors, harmless to the fullest extent allowed by law regarding all matters related to your use of our community platform.

Copyright and Licence

Our platform contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, look, appearance and graphics. You are granted a licence to use the services provided for your use by our community platform and the material contained on our community platform subject to the restrictions described in these Terms. You are not permitted to:

republish material from our community platform (including republication on another website
sell, rent, license, sublicense, lease, distribute, copy, duplicate, publish or reproduce material from our community platform and any material or any part thereof for use by any third party;
use any material in any way that is unlawful or in breach of any person's legal rights under any applicable law, or in any way that is offensive, indecent, discriminatory or otherwise objectionable.

If you breach these Terms in any way then the licence granted to you will be automatically terminated upon such breach and we may take such action as we deem appropriate to deal with the breach, including suspending your access to our platform, or cancelling your account. You must retain, and must not delete or remove all copyright notices and other proprietary notices placed on any material.

No Warranties

Our community platform is provided “as is” without any representations or warranties, express or implied. We make no representations or warranties in relation to our community platform or the information and material provided on our community platform. The content of the pages of our community platform is for your general information and use only and it is subject to change without prior notice. We do not warrant that our community platform will be constantly available, or available at all or that the information on our community platform is complete, true, accurate or non-misleading. Nothing on our community platform constitutes, or is meant to constitute, advice of any kind. We do not provide any warranty as to the suitability of the information and material found or offered on our community platform for any particular purpose. You understand and agree that we are not liable or responsible for any product, service or opportunity offered by any user on our community platform. We do not assess or investigate the accuracy or identity of any posting or user and shall not be liable to you for any loss, damage or harm you may suffer as a result of using our community platform or acquiring any product or service from a third party posting on our community platform. Your use of any information or material on our community platform is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, opportunities or information available through our community platform meet your own specific requirements. You acknowledge that information and material found or offered on our platform may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to our community platform and the use of our community platform (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Limitations and Exclusions of Liability

Our liability to you in relation to the use of our community platform or under or in connection with these Terms, whether in contract, tort (including negligence) or otherwise, will be limited as follows: we will not be liable to you for any loss or damage of any nature whether arising directly or indirectly from the use of or reliance on information obtained from our community platform; we and our employees will not be liable for any consequential, indirect or special loss or damage and will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information. Nothing in these Terms will limit or exclude our liability for death or personal injury resulting from negligence, limit or exclude our liability for fraud or fraudulent misrepresentation or limit any of our liabilities in any way that is not permitted under applicable law. By using our platform, you agree that the exclusions and limitations of liability set out in these Terms are reasonable. If you do not think they are reasonable, you must not use our platform.

Indemnity

If you breach these Terms you will be held fully responsible for any loss suffered by us as result of such breach and will be held accountable for all losses caused or profits gained by you from breaching these Terms. You agree to indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including, without limitation, legal expenses) incurred or suffered by us arising out of any breach by you of any provision of these Terms.

Other websites

Our platform may contain links to other websites that are not under the control of and are not maintained by us. We are not responsible for the content or reliability of the linked websites. We provide these links for your convenience only but do not endorse the material on those sites.

Waiver

The failure by us to enforce at any time or for any period any one or more of the Terms shall not be a waiver of them or the right at any time subsequently to enforce all Terms.

Severance

If any provision of these Terms shall be found by any court to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms which shall remain in full force and effect. If any provision of these Terms is so found to be invalid or unenforceable but would be valid or enforceable if some part of the provision were deleted, the provision in question shall apply with such modification(s) as may be necessary to make it valid and enforceable.

Variation

We may revise these Terms from time-to-time. Revised Terms will apply to the use of our platform from the date of the publication of the revised Terms on our platform. Please check this page regularly to ensure you are familiar with the current version.

Exclusion of Third-Party Rights

These Terms are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these Terms is not subject to the consent of any third party.

Entire Agreement

These Terms constitute the entire agreement between you and us in relation to your use of our community platform, and supersede all previous agreements in respect of your use of our community platform.

Jurisdiction and Governing Law

These Terms shall be governed by and construed in accordance with English law. Any dispute, claim or matter arising out of, or relating to, these Terms shall be subject to the exclusive jurisdiction of the English courts.

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Benefits

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