Without customers, our businesses wouldn't survive. Our day-to-day challenges can sometimes make us forget just how important our customers are and how much customer service matters.
What we say and do can make a difference to existing customer retention and new customer creation.
--tab--
Overview
This course enables each of us to evaluate our customer service and to refresh ourselves of the essentials. Whether you are new to your role or you would like a refresher, this course will be just the tonic you need.
During the Customer Service Essentials programme, you will learn:
1. What makes a customer?
2. How do customers choose you?
3. Why are customers important?
4. Why customers can be testing
5. Skills needed to provide great customer service
6. Your plan
This programme is suitable for everyone who wishes to review the way they look after their customers.
Upon completion of this course, you will receive a BPCA certificate of completion.
Level: Foundation (+)
Prerequisites: None
Delivery: Classroom
Classroom Duration: 1 day
Assessment: None
BPCA Registered CPD points: 7
BASIS Prompt CPD points: 2
After completing the Customer Service Essentials programme, you may wish to study:
--halfstart--
Technical Programmes
Technical Programmes
• Level 2 in Pest Management - General Pest Control
• Certificated Technical Inspector
--half--
Plus+ Programmes
Plus+ Programmes
• Starting and Managing Your Own Business
• Managing Pest Control Contacts
• Level 2 Emergency First Aid at Work
--halfend--
--tab--
Delivery
Classroom programme
This is a one day, classroom based course.
9.00 am for coffee, 9.30 am start, 4.30 pm finish.
--tab--
Assessments
There is no assessment or prerequisites for this course.
Upon completion of this course, you will receive a BPCA certificate of completion.
--tab--
Fees
The course fee includes morning and afternoon refreshments and lunch.
| |
Including VAT |
Excluding VAT |
| Members |
£186 |
£155 |
| Non-members |
£204 |
£170 |
Please note: accommodation is not included in this course.
Cancellation Terms:
Course cancellations will only be accepted on receipt of written instruction and are effective from the date received by the BPCA.
• More than 15 working days prior to course: No charge
• 15 working days or less: 100% of fee
--tabend--